FAQs

Here are some FAQ's which will hopefully help answer some of your questions:

How do I print my tickets on my computer?

Your tickets will be available to you in a link after your payment is accepted. The link for the tickets will also be e-mailed to you in your confirmation e-mail. Save the link onto your computer. You now have your tickets stored. Print them now or later. All you need is a printer (any ink-jet or laser printer with a resolution of 300 dpi or more is able to print tickets). At the event, your tickets will be scanned and you'll be admitted.

What are the benefits of printing my tickets on my computer?

• You get your tickets right away. There is no standing in will-call lines or waiting for mail delivery.
• You can print them at your convenience.
• You can forward them to others attending the event so they can print their own tickets.

Will this ticket be accepted for the event?

Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket! If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If more than one copy is scanned, the barcode scanner will alert the attendant that the ticket has already been used.

What if I get disconnected or experience other problems?

If you have not received your tickets via e-mail:
Contact customer service at 1-800-352-0212. Explain what happened and we will help you with your order.

Note that you will receive two e-mails upon purchase if you select to print your tickets at home. The first is a confirmation of purchase, and the second will contain your ticket attachment.

Please be aware that some e-mail providers block e-mails based on your e-mail filter rules.

The file containing your tickets can only be e-mailed to you ONE time. Please make sure that you enter your correct e-mail address.

1. Click the link that came with your e-mail, or copy and paste that link into your web browser.
2. Save to your hard drive.
3. Try to print your tickets again.