Please allow 4-6 weeks delivery for mailed items. Terms and conditions may apply to certain benefits. Please see below, and all Citizen of NatsTown items delivered to you, for additional information.
For your convenience you have the option to have your Citizen of NatsTown subscription automatically renew at the previous year's regular full price. If you purchased a 2010 Citizen of NatsTown membership with automatic renewal but would like to cancel the automatic renewal option, you can do so by sending an e-mail requesting cancellation of automatic renewal to firstname.lastname@example.org before December 1, 2010. (Renewed subscriptions cannot be cancelled, refunded, or credited -- in part or in whole -- after Spring Training starts).
If you purchased a gift:
We will contact your gift recipient via e-mail to let him/her know that you have purchased a gift Citizen of NatsTown membership. Please be aware that the recipient will need to activate the membership using the link in the gift notification e-mail in order to receive the Citizen of NatsTown benefits and welcome package.
YOU MUST ACTIVATE YOUR GIFT MEMBERSHIP TO RECEIVE THE BENEFITS OF YOUR CITIZEN OF NATSTOWN FAN CLUB MEMBERSHIP AND YOUR MEMBERSHIP CARD. As a gift recipient, you will need to activate your membership before receiving the Citizen of NatsTown benefits, including the 2010 Membership Card, 2010 MLB.com At Bat subscription, access to the members-only section, and more. The e-mail you received when you were notified of your gift included a special link and information on how to activate your membership. You must click on that link and follow activation instructions.
NOTE: In order to receive the benefits of your 2010 Citizen of NatsTown gift membership, we recommend you activate your membership as soon as possible. You must activate by August 30, 2010. If you do not activate by such date, your gift membership package will be sent to the original gift purchaser.
Receive a Citizen of NatsTown membership as a gift? Redeem it now »
Can't find your gift notification e-mail to activate your membership? Click here »
If you have not received the gift notification e-mail, please contact email@example.com.
Please allow 4-6 weeks for delivery. Neither the Washington Nationals, nor MLB.com, are responsible for lost or stolen cards. Any 2010 Membership Cards returned by the US Postal Service will be held at MLB.com, 75 Ninth Avenue, New York, NY 10011 until the conclusion of the 2010 Major League Baseball regular season and may be claimed by the applicable Citizen of NatsTown member by providing proof of identification to MLB.com. Cards may be replaced, for a fee, at the discretion of the Washington Nationals and/or MLB.com. Replacement cards may be requested by sending a request and a check made out to MLB.com in the amount of $3.00 to Citizen of NatsTown Replacement Card, c/o MLB.com, 75 Ninth Avenue, New York, NY 10011. All inquiries regarding Citizen of NatsTown Membership Cards should be sent to firstname.lastname@example.org.
Members can take 10% off a single order at the Official Online Shop of the Washington Nationals, nationals.com/shop. The Citizen of NatsTown will notify members who have purchased and/or activated a 2010 membership with a one-time use promotional code. The promotional code will be valid until 12/30/2010 at 11:59 p.m. ET. Limit one use per customer/e-mail address. Discount cannot be combined with any other offer and does not apply to taxes, gift cards, shipping or handling.
From time to time, Citizen of NatsTown members will receive special online offers that will be communicated via e-mail and/or on the Citizen of NatsTown Members-only site. All offers will be available for a limited time and are subject to availability.
Citizen of NatsTown Fan Club members will be mailed a coupon for a one-time 10% discount at the Majestic Team Store at Nationals Park. Members must have their Official Citizens of NatsTown membership card present with them at the time of redemption. Coupon can only be redeemed at the Main Team Store, located next to the Center Field Gate. For Main Team Store hours, visit the Nationals Team Shop page or the A to Z Guide under Nationals Park. Discount cannot be combined with any other offer and excludes publications, autographed memorabilia, game used equipment, mail and telephone orders, facility rentals and film.
MLB.com Gameday Audio has been rebranded and now includes 2010 MLB.com At Bat (for your computer) with Gameday Audio. MLB.com At Bat (for your computer) takes the best of our award-winning mobile application and combines it with Gameday to create an entirely new online experience.
Members of Citizen of NatsTown will have access to special offers and content on the Members-Only section of the site. You must have a valid Citizen of NatsTown username and password to log in. The e-mail address used at purchase will be your Citizen of NatsTown member login.
The Citizen of NatsTown E-newsletter allows for members to access content and special offers, made available for Citizen of NatsTown members. You must register for the e-newsletter with a valid e-mail address and can opt-out of the e-mail at any time. Neither the Nationals, nor MLB.com, are responsible for invalid e-mail addresses or e-mails that bounce or are filtered by e-mail providers. Offers distributed via Citizen of NatsTown E-newsletter will also be available for viewing on the Citizen of NatsTown members-only area.
All Citizen of NatsTown members will be able to enjoy a free Ballpark Tour of Nationals Park. A tour voucher will be included in your membership kit when you receive your Official Citizen of NatsTown Membership Card. The voucher must be redeemed at the Nationals Park Box located next to the Center Field Gate. Box office hours and tour times can be found at nationals.com/tours. Additionally, your Citizens of NatsTown membership card must be present at time of redemption. Ballpark tours are given all season long. Tour tickets are based on availability.
Start and end your summer at the Ballpark on two select Thursday nights in which all members can purchase a ticket and drink package for just $20. Member nights will be held on July 8 vs. San Diego and August 26 vs. St. Louis. The ticket package consists of 1 Scoreboard Pavilion game ticket and 1 voucher redeemable at the Scoreboard Walk Bar for a drink (soda, beer or water). Tickets can be purchased either online or on gamenight at the box office. All ticket info will be provided closer to game date. For online orders, all members will receive the exclusive offer code by e-mail.
In order to provide the highest customer satisfaction possible, MLB.com will refund the paid purchase price of a Citizen of NatsTown membership if a refund request is received email@example.com within ten (10) days of your purchase date. Any request for refund or cancellation after that time is subject to the cancellation rules set forth above above.