Important Contact Information

Tickets and Park Admittance

Tickets and Suite Access

EMC Suite Level ticketholders have access to the suites during normal gate openings. Gates open 90 minutes prior to game time on Monday-Friday games. Gates open 2 hours prior to game time on Saturdays and Sundays. Additionally, guests can remain in their suites up to 30 minutes after the last pitch.

EMC Suite Level ticketholders also have access to the Hall of Fame Club. Please keep your suite ticket with you at all times.

Additional Tickets for your EMC Suite

Standard suites come with 16 total tickets (however some suites are larger), and extra suite tickets are available through the Phillies Suite Sales Office in advance of the game, in limited quantities. Only the suite licensee or designated suite administrator may order the extra tickets. Please place all ticket orders at least 24 hours before game time. To order extra tickets please call 215-218-5112. The Phillies accept Visa, Mastercard, and American Express.

Extra suite tickets can be emailed to the suite administrator, or they can be left at VIP will call. VIP will call is located on Pattison Avenue, near the entrance to McFadden's Restaurant.

Suite Administrators and Licensees

The suite administrator is the individual within your company who is responsible for scheduling and distributing suite tickets. The suite administrators and licensees are the sole parties allowed to purchase additional tickets for the EMC Suite Level. Any person other than those authorized must work with this designated person to purchase extra suite tickets.

Children

Children 2 years of age and younger do not need a ticket for entry into Citizens Bank Park. They must sit on the lap of an accompanying adult. Children who are 3 years of age and older will need a ticket to gain access to the ballpark.

Lost or Stolen Tickets

In the event that a suite ticket is lost or stolen, please contact the Suite Sales Office at 215-218-5112. A replacement ticket can be issued IF the suite number and exact seat number of the lost or stolen ticket is known. If this information cannot be provided, the Suite Sales Office cannot reprint the ticket. Once a ticket is reprinted, the original is void and it will not allow access to the ballpark.

Parking Directions and Transportation

For information on parking and directions, please visit our parking page.

Surrounding Lots

Each EMC Suite Level package includes a limited number of Gold and/or Preferred parking passes, which are distributed to the suite owner prior to the start of the season. These passes give the guests access to any preferred lot, shown in gold on the above map.

Guests who are not provided with a preferred parking pass may park in any lot labeled "cash" for a fee of $15, depending on availability.

Luxury Suite Features

Televisions

Suite clients have access to three televisions within the suite. Check your in-suite channel guide for the list of programming options.

In-Suite Phone

For your convenience, all suite guests have access to a telephone within the suite. The following options are available:

• Concierge button: This connects you to the Home Plate Concierge desk for any questions or comments you may have
• Aramark button: For all of your catering needs before and during the game
• Outside local calls: Dial 9 + phone number

Recycling

All suites are equipped with specially-marked containers for trash and recycling. As part of our Red Goes Green Initiative, please help us to do our part to preserve the environment. If you find either container full during the game, please contact the Concierge Desk from your in-suite phone.

Other Amenities

All EMC suites include two half-size refrigerators, individual ice makers, and an in-suite restroom. If you experience problems with any of these amenities, please call the Concierge Desk.

Concierge Services

Ticket Drop-Off

For your convenience, if you need to leave a ticket or for a late-arriving guest, you may do so at the VIP Will Call window located on Pattison Ave. Your guests will need a photo ID to claim tickets. Once in your Suite, you may also drop off tickets with the Home Plate Concierge Desk staff, and they will deliver the tickets to VIP Will Call for you.

Lost & Found

After each game, security personnel will conduct a sweep of the EMC Suite Level and collect any items left behind. To inquire about lost items, please contact the Suite Office at 215-218-5112. The Phillies are not responsible for personal belongings left behind in your suite, but we'll do our best to help you recover them.

Accessible Needs

If you or one of your suite guests needs to accommodate a wheelchair, please let us know. Each suite on the EMC Suite Level is equipped with two removable stadium seats. If you would like to request that the stadium seats be removed in advance of your arrival, please call the Suite Office at 215-218-5112. This can also be done on the day of game by calling the Concierge Desk from your in-suite phone.

Guest Information Sheet

For your convenience, we've created an EMC Suite information sheet that can be included when mailing or giving tickets to guests.

Download PDF

Merchandise

Items such as programs, T-shirts, balls, hats, and jerseys are available.

Quantity discounts are available - please contact Brittany Tuma at btuma@phillies.com.

Items may be shipped in advance or delivered to your suite.

Phillies Alumni

Alumni are available to take pictures, sign autographs, share stories from their playing days, and socialize with your guests. Pricing starts at $500 for one hour. Please contact the Suite Sales office at 215-218-5112 for more information.

Balloons

Red, white and blue balloons can be placed in the suite for any special occasion that you may be celebrating. Please contact the suite sales office to make arrangements.

Aramark, the Phillies' exclusive catering company, can take care of all your food & beverage needs for the suite.

Aramark Suite catering contact information:

• Email: ley-mary@aramark.com
• Suite Order Services Desk: 267-570-2344
• Fax: 267-570-2340

Advanced Ordering

Advanced ordering provides you with the opportunity to order from a menu that features much more variety than our standard event day menu. Additionally, all special requests can be easily accommodated.

Advanced orders are due by 3 p.m. according the following schedule:

Did you miss the advance order deadline? Don't worry; there is a day of game menu that is available in your suite. Please contact your Aramark server when you arrive.