Q: How do I sign up for Kid Nation?
A: You can sign up by visiting www.redsox.com/kidnation and clicking on "Join Now" and then "Purchase Online", which will then prompt you for your MLB.com login information or to create your own account. Follow the instructions to your official membership! You can also sign up at Fenway Park on game days by visiting the Kid Nation booths located at Gates A, B, and sometimes E.
Q: Where is Kid Nation located in Fenway?
A: Kid Nation booths are set up at Gates A and B for every single home game this year; we are sometimes set up at Gate E as well. Look for the Kid Nation signs as well as the staff wearing red jackets that read "Fan Clubs".
Q: How does the passport program work?
A: Our passport program is an exciting new feature of Kid Nation this year. Make sure to bring it to every game and get your Passport stamped at one of our Kid Nation booths at Red Sox games this season! You can earn one (1) point and collect a reward at every game. The more points you earn the more rewards you unlock. Your points are cumulative over the course of the season so make sure to bring your passport to all 2013 Red Sox games! Terms, conditions, and rules apply, see our Official Rules* for more information.
Q: Is there an age limit for Kid Nation?
A: While there is no specific age limit, most of our members fall in the 14 and below age range, as the program is geared towards elementary students and pre-school aged children. For membership options more tailored for adults, please check out our Red Sox Nation Fan Club also located at the Kid Nation booths or online at www.redsoxnation.com.
Q: I received an email blast saying the Kid Nation membership was $25 dollars, but when I purchased it online my total came out to $33.95. Why is this?
A: The Kid Nation membership is valued at $25, but when purchased online, tax, shipping and a $2 convenience fee is applied, causing the total to be more than the advertised price of $25. However, if the membership is purchased within the ballpark on game days, we waive the $2 convenience fee and charge a flat $30.
Q: How do I RSVP for batting practice?
A: For each 2013 regular season home game, all Kid Nation Fan Club Members (with valid dated game ticket) may enter the ballpark via "Nation's Way" at Gate C on Lansdowne Street two-and-a-half (2.5) hours before scheduled game start, to watch Red Sox Batting Practice from atop the Green Monster. Kid Nation Fan Club Members may bring one (1) guest (with valid dated game ticket) and may remain on the Green Monster until the general ballpark gates open. Once inside the ballpark to watch Batting Practice, fans are not permitted to leave and re-enter Fenway Park. This benefit is non-transferable and subject to availability. Kid Nation Fan Club Members must have proof of 2013 Kid Nation Fan Club membership (2013 Kid Nation membership passport or printed copy of 2013 membership purchase confirmation e-mail). This is a first-come, first-served opportunity with a limited capacity for each game. Batting practice takes place at the sole discretion of team personnel and may be canceled without notice. If batting practice is canceled, members and guests may still enter the park early to visit the Green Monster, weather permitting.
Q: How long will it take for my Kid Nation package to arrive?
A: After your purchase of a Kid Nation membership, your kit will take 3-6 weeks to arrive at your listed address. If it is being shipped internationally, please allow extra time. As an extra measure of security and peace of mind, we offer USPS Priority Mail tracking. To obtain your unique tracking number, please contact us at KidNation@redsox.com.
Q: My child's name was misspelled on their passport; can I order a new one with the correct spelling?
A: Yes you can. By emailing KidNation@redsox.com with the correct mailing information as well as the correct spelling of the child's name we will contact our printing company to get a new passport shipped out to you as soon as possible.
Q: How do I order tickets with the Kid Nation discount code?
A: Upon purchase of your Kid Nation membership, an email from Kid Nation will be sent to you that will include your code within two weeks following your order. It is very important that this email is not deleted if you wish to purchase your tickets at a discounted price. Instructions on this email will guide you through the process on how to purchase up to two (2) tickets with your one (1) unique code, which will go into the password field on the page after you select "Buy Tickets".
Q: I didn't receive the discount code to purchase my Kid Nation tickets. How can I get my code?
A: When you purchased your Kid Nation membership, an email with your code and instructions how to receive your discounted tickets should have been sent to your inbox. You may want to check your trash or spam folders to make sure it was delivered properly. An email address is required to receive your code, but if you did not sign up with an email address then with proof of purchase we may be able to send you a code. If you are absolutely certain you did not receive a code, contact us at KidNation@redsox.com and we will work on resolving the issue on a one-on-one basis with you.
Q: My child's jersey is too big or too small, is it possible to have a new one sent out?
A: We certainly can ship out a new one for you. First, you will need to send the original shirt you received with your desired shirt size, contact information, and order number to the following address:
Consolidated Marketing Services/Grossman Marketing Group
841 Woburn Street
Wilmington, MA 01887
Once they have received your shirt, they will re-ship you the correct size as soon as possible with no extra charge to you.
Q: Do I receive discounts at other stores and restaurants with my Kid Nation membership?
A: As a current member of Kid Nation (as well as Red Sox Nation), your official Kid Nation passport (or temporary confirmation email) gets you a 10% discount to the Team Store on 19 Yawkey Way. Although members of Red Sox Nation receive special discounts to some local restaurants, a Kid Nation membership does not offer such benefits. Simply present your membership card of passport to your cashier and they will take factor in your discount.
Q: I recently changed my address. How can I update my mailing information?
A: You can update your address by contacting us at KidNation@redsox.com with your new information and we will reach out to the company in charge of our kits to get your new information in the system. You can also contact them directly by reaching out to MLB Advanced Media by e-mail at email@example.com or by phone at 212-485-3444.
Q: What is a NESN reader?
A: As the sixth of nine 2013 Kid Nation Passport prizes, members earning this stamp will be given the once in a lifetime opportunity to read the starting lineups for the NESN television broadcast. All non-item passport prizes will be pre-arranged and coordinated with a Red Sox Nation rep for a separate date and are subject to availability.
Q: What does it mean to be the honorary bat boy/girl?
A: As the 8th of nine 2013 Kid Nation Passport prizes, members earning this stamp will be granted special privileges to take part in exciting on-field pre-game and batting practice opportunities. All non-item passport prizes will be pre-arranged and coordinated with a Red Sox Nation rep for a separate date and are subject to availability.
Q: What does the on-field batting practice passport prize get us?
A: After earning the ninth and final passport stamp, Kid Nation members receive the amazing opportunity to watch batting practice from the warning track behind the batting cage. This incredible experience will be pre-arranged and coordinated with a Red Sox Nation rep in advance and is subject to availability.
Q: Do my stamps and rewards rollover from year to year?
A: Rewards are cumulative over the course of a single Red Sox season. Members earn a reward at every point level reached during the 2013 season. The Red Sox reserve the right to substitute rewards at the sole discretion of the club. Rewards are non-transferable, subject to availability and are subject to verification of the member's identity for redemption. Points earned during 2013 are only good for Kid Nation Rewards listed for the 2013 season. Points earned expire at the end of each season; each member starts with zero points at the beginning of a new season. Rewards are available while supplies last.
Q: Can I renew my membership for next year?
A: Yes! As a renewing member, you are entitled to a discounted price which you will gain access to through a special code or by renewing in the ballpark. This code can be found be either visiting us in the park at one of our several locations or in the newsletters which will be emailed to you. Once you have received your code, you can visit us at our Kid Nation site www.redsox.com/kidnation and log in to your MLB.com account. After selecting renew, all you will need to do is review the mailing and general information and enter your membership discount code. For example, the 2013 Kid Nation renewal code was KNRENEW13. The code entitles you to a $5 discount off your Kid Nation membership renewal.
Q: What are Wally Bucks?
A: Wally Bucks are a new feature to Kid Nation debuting in the summer of 2013. They can be obtained by visiting the Kid Nation booth at Gate B. Printed on each Wally Buck is a discount code that will allow a $5 discount per member (limit 1 per household) on Kid Nation signups. More information on Wally Bucks can be found online or in the 3rd publication of the Kid Nation newsletter. There is no benefit to acquiring more than one Wally Buck.
Q: My child is watching the game and didn't want to leave his/her seats. Can I get his/her passport stamped anyway?
A: We require the child whose name is on each passport to be present when it is stamped. With that being said, a parent or guardian must be present with the child when they get their passports stamped and earn their prizes.
To learn more about Kid Nation or to ask any questions you may have, please contact us at KidNation@redsox.com, call us at 617-226-6743, or visit us at Fenway at Gate A, B, C (pre-game), and E.